Terms & Conditions

Terms & Conditions

• Delivery

All deliveries will be made within 5 to 10 working days (subject to stock availability) from the date an order is placed. On receipt of your order, an email will be sent to you confirming your order and the items there in. Please check this email carefully to ensure all the items you ordered are included and correct as you may incur a cost if items are found to be incorrect at a later stage. If you have any concerns with your order, please notify Office Furniture Requirements Ltd within 24 hrs. Prior to delivery of your order, you will be contacted by a dedicated specialist delivery company who will advise you of the date the delivery will be made along with a delivery time slot of 3 hrs. Standard deliveries will be made to a ground floor reception or a ground floor goods in point. If items are required to be delivered to an upper floor, this must be prearranged and may incur a cost. Due to unforeseen circumstances out of the control of Office Furniture Requirements Ltd, there may be occasions where a delivery maybe delayed. Office Furniture Requirements Ltd will not be held liable if any such occasion should arise. It is the responsibility of you the customer to be on the premises to accept a delivery on or at the time or date specified.

• It is the responsibility of you the customer to ensure someone can accept the delivery as a signature will be required. It is the customer’s responsibility to check the quantity and the items delivered are correct to the corresponding paperwork received with your order. By signing the relevant paperwork you are confirming all your goods have been received by you in good condition. If a delivery cannot be made due you the customer not being onsite, a rescheduled delivery will be made which you may incur an additional cost for.

• Installation

All installation costs are based on a ground floor installation only. If an upper floor installation is required, this must be prearranged at the time of your order. If this has not been prearranged, this may result in the installation team having to return at a later date and you the customer incurring an additional cost.

• Returns/ Cancellations

Goods may only be returned if they are unused and in their original sealed packaging. Goods must be returned within 7 days of receipt. Orders that were placed in error must be returned to us within the 7 days. In order to receive a full refund, excluding delivery costs, all goods being returned to us must be in 100% condition with no damage and be in their original unopened packaging.  It is the responsibility of the customer to arrange for the items to be returned to Office Furniture Requirements at their expense. If the customer is unable to arrange this, Office Furniture Requirements Ltd will be happy to arrange to collect the furniture for you at an agreed charge prior to the collection. This agreed charge will be deducted from your product refund. Refunds should be received by you within 30 days of us receiving the items back at the main site of Office Furniture Requirements Ltd. All cancellations or returns must be made in writing to Office Furniture Requirements Ltd.

• Damages

In the unlikely event you receive a damaged product, please contact our customer support team at Office Furniture Requirements Ltd. on Tel: 01908-615555 within 24 hours of delivery. You must have your order number available as this will be required to confirm the authenticity of your order. A member of the Office Furniture Requirements Ltd customer support team will then arrange to have the damaged item replaced within 10 working days. If the item to be exchanged is out of stock or is no longer available, you will be offered an alternative item or the opportunity of a refund against the damaged item.

• Payments

Office Furniture Requirements Ltd offers all products on the website at the screen price which is exclusive of VAT at 20%. VAT @ 20% will be added to your basket at the final checkout stage. We accept online payment via credit/debit card through the Barclaycard portal, offering the most up to date fraud protection services, enabling you to both shop and pay with confidence.

• Out of stock

In the event of an item being out of stock, we will advise you prior to delivery, of the new expected lead delivery time. If the lead time is unacceptable, you will be offered an alternative to the item out of stock, or a refund for the item out of stock. All out of stock issues must be resolved before any of your order can be dispatched.


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