Delivery and Returns Policy

Delivery – Returns – Damages – Payments

Delivery
All deliveries will be made within 5 to 10 working days (subject to stock availability) from the date an order is placed.  Free delivery on all orders over £1000 excluding vat, orders less than £1000 will incur a delivery cost of 10% of your order value. This will be added to to your basket on order completion.  We’re sorry but at the moment, we only deliver goods to UK mainland.  Due to unforeseen circumstances out of the control of Office Furniture Requirements Ltd, there maybe occasions where a delivery maybe delayed. Office Furniture Requirements Ltd will not be held liable if any such occasion should arise. It is you the customers responsibility to be on the premises to accept a timed delivery. Please be aware that all deliveries are to ground floor only and will not be taken upstairs.
It is the responsibility of you the customer to ensure someone can accept the delivery as a signature will be required.  It is the customer’s responsibility to check the quantity and the items delivered are correct to the corresponding paperwork received with your order. By signing the relevant paperwork you are confirming all your goods have been received by you in good condition.  If a delivery can not be made due you the customer not being onsite, a rescheduled delivery will be made which you may incur an additional cost for.

Returns
Returns/ Cancellations Goods may only be returned if they are unused and in their original sealed packaging.  Goods must be returned within 7 days of receipt.  Orders that were placed in error must be returned to us within the 7 days . In order to receive a full refund, all goods being returned to us must be in 100% condition with no damage and be in their original unopened packaging.  It is the responsibility of the customer to arrange for the items to be returned to Office Furniture Requirements at their expense. If the customer is unable to arrange this, Office Furniture Requirements Ltd will be happy to arrange to collect the furniture for you at an agreed charge prior to the collection. This agreed charge will be deducted from your final product refund.  Refunds should be received by you within 30 days of us receiving the items back at the main site of Office Furniture Requirements Ltd.  All cancellations or returns must be made in writing to Office Furniture Requirements Ltd.

Damages
In the unlikely event you receive a damaged product, please contact our customer support team at Office Furniture Requirements Ltd on Tel: 01908-615555 within 24 hours of delivery. You must have your order or invoice number available as it will be required to confirm authenticity of your order.  A member of the Office Furniture Requirements Ltd customer support team will then arrange to have the damaged item replaced as soon as possible.

Payments
Office Furniture Requirements Ltd offers all products on the website at the screen price which is exclusive of VAT at 20%. VAT @ 20% will be added to your basket at the final checkout stage. We accept online payment via credit/debit card through the Paypal portal, offering the most up to date fraud protection services, enabling you to both shop and pay with confidence.

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